Setting Warranty Period and After-Sales Service Terms
Core equipment (chillers, boilers, transformers, elevators): warranty period of no less than 2 years, recommended 3 years; general equipment (water pumps, fans): no less than 1 year, recommended 2 years. The warranty period starts from the date of acceptance upon completion. Service requirements: fault response (arrival within 24 hours for general faults, 4 hours for emergency faults), repair completion (48 hours for general, 7 days for major), spare parts supply (free during warranty period), regular inspections (at least once per year). After warranty period: maintenance price locked for 3-5 years, spare parts supply commitment for 10 years.
O&M Technical Documentation and Training Requirements
The procurement contract shall specify the O&M technical documentation to be submitted by the supplier: operation and maintenance manual (Chinese version), as-built installation drawings, factory inspection reports, spare parts list, and after-sales service guide. Training requirements: trainees shall be O&M personnel of the hotel engineering department; content includes operating procedures, routine maintenance methods, common fault handling, and safety precautions; training method: theory + hands-on practice of no less than 8 hours; assessment pass rate 100%.
Formulation of Preventive Maintenance Plan
The procurement contract shall require the supplier to provide an equipment preventive maintenance plan. The maintenance plan includes: daily inspection (operating parameter recording, abnormality checks), weekly inspection (filter cleaning, wiring tightening), monthly inspection (lubricant level check, control logic verification), quarterly inspection (condenser cleaning, safety valve calibration), and annual inspection (comprehensive overhaul including lubricant replacement, dryer filter replacement, etc.). Maintenance execution shall be documented to form equipment maintenance records.
Spare Parts Management and Supply Assurance
The procurement contract shall specify spare parts management requirements: accompanying spare parts (first maintenance spare parts supplied with equipment), consumable parts list (model specifications, replacement cycle, and reference prices), spare parts supply lead time (common parts shipped within 48 hours, non-common parts within 1 week). Long-term supply assurance: supplier commits to continue supplying original factory spare parts for 10 years; notify at least 6 months before discontinuation; alternative solutions confirmed in advance.